FAQs

GerriTout is a wellness brand offering carefully prepared herbal teas, tinctures, supplements, hair oils, and other plant-based products inspired by traditional Caribbean herbal practices.

GerriTout is based in the United States and ships to customers within the United States and selected international destinations.

No. GerriTout products are intended to support general wellness and self-care. They are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on our website, labels, or promotional materials is for general educational purposes and is not a substitute for professional medical advice.

Our product collection includes:

• Herbal teas and tea-bag refills
• Herbal tinctures and botanical oil tinctures
• Herbal supplements
• Soursop specialty collection
• Vive wellness products
• Voile de Lumière products
• Éclat d’Allure hair and scalp oil
• Other herbal wellness and personal-care products

Product availability and seasonal collections may change periodically.

Ingredients are clearly listed on every product label and on the corresponding product page on our website. Please review the complete ingredient list before purchasing or using a product.

Feel free to contact us before use if you have specific questions about a particular ingredient.

Our products are created with selected plant-based and naturally derived ingredients. Please review each product description and label, as ingredients vary by formula.

Please note that “natural” does not mean a product is suitable for everyone. Allergies, personal sensitivities, underlying health conditions, and medication interactions are always possible.

Always follow the directions and recommended serving sizes printed on the product label. Do not exceed the recommended amount.

If a product label arrives damaged, missing, or unclear, please contact our support team immediately and refrain from using the product until you have received the correct instructions.

Unless the product label specifies otherwise, store all products:

• In a cool, dry place
• Away from direct sunlight, excess heat, and moisture
• With the cap or container securely tightened
• Safely out of the reach of children and household pets

Do not use any product if its tamper-evident seal is broken upon arrival or if its color, scent, or texture appears unexpectedly altered.

Refer to the expiration or best-by date printed on the product packaging. The useful shelf life of botanical products may be shortened if opened or stored in humid, hot, or sunny conditions.

No. Individual experiences vary depending on personal biology, consistency of use, overall diet, lifestyle, and health status. GerriTout does not guarantee specific or identical results for all individuals.

Yes, especially if you:

• Are pregnant, planning to become pregnant, or nursing
• Take prescription or over-the-counter medications
• Have diabetes, kidney, liver, heart disease, high blood pressure, or other medical conditions
• Have known botanical allergies or sensitivities
• Are preparing for a medical procedure or surgery
• Are purchasing for a child or older adult

A qualified healthcare professional can help you determine whether a botanical formula is suitable for your personal wellness needs.

Herbal extracts and botanicals can interact with prescription and over-the-counter medications. Please consult your physician or pharmacist before combining any herbal product with medication.

Never discontinue or alter your prescribed medication regimen without consulting the prescribing healthcare practitioner.

Do not give herbal wellness products to children unless the product is specifically formulated and labeled for pediatric use, and a qualified pediatrician has approved it.

Discontinue use immediately. Consult a qualified healthcare professional promptly.

Emergency: Call 911 or visit the nearest emergency medical facility immediately if you experience breathing difficulties, facial/throat swelling, dizziness, chest tightness, or other severe symptoms.

Browse our collection in the Shop, select your desired items, add them to your cart, and proceed to checkout. Please verify your contact details and shipping address carefully before completing your order.

We accept major credit cards (Visa, MasterCard, American Express, Discover) and other secure payment options displayed at checkout. Payment must be successfully processed prior to fulfillment.

Please contact us as quickly as possible. We will make every effort to accommodate changes or cancellations; however, once an order has entered fulfillment or has shipped, it cannot be canceled.

Yes. An automatic order confirmation receipt will be emailed immediately to the address provided at checkout. Please check your spam or promotions folder if it does not appear within a few minutes.

Orders are typically processed within 2–3 business days after payment confirmation. Orders placed on weekends or observed national holidays are processed on the subsequent business day.

Estimated transit times following fulfillment:

• United States: 3–7 business days
• Caribbean Destinations: 7–14 business days
• Other International Destinations: 10–21 business days

Delivery estimates may occasionally be affected by weather conditions, carrier volume, or customs clearance.

Yes, we ship to selected international and Caribbean destinations. International customers are responsible for confirming that botanical wellness products may be legally imported into their destination country, as well as paying applicable customs duties or import taxes.

Yes. Once your order ships, carrier tracking details will be emailed to you. Please allow 24–48 hours for the carrier system to update initial tracking status.

First check the online tracking link and contact the carrier directly. If further support is required, reach out to GerriTout with your order number. If you entered an incorrect address, contact us immediately before shipment.

Eligible unopened, unused products in their original packaging with all safety seals completely intact may be returned within 14 days of delivery. Prior return authorization from GerriTout is required before mailing.

No. For public health, hygiene, and botanical safety standards, we cannot accept returns on consumable, herbal, or personal care products that have been opened, sampled, unsealed, or altered in any manner.

Please inspect your package immediately upon receipt. If items arrive damaged or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the packaging and product. We will promptly arrange an approved replacement or refund.