Thank you for choosing GerriTout. We take exceptional pride in carefully preparing, packaging, and shipping each botanical order to ensure your products arrive safely, securely, and in optimal freshness.
1. Order Processing Times
All orders are processed and prepared for dispatch within 2 to 3 business days (Monday through Friday, excluding national holidays) after payment confirmation has been received.
Orders received on weekends or public holidays will commence processing on the following business day. During high-demand periods, promotional sales, or holiday seasons, processing times may occasionally extend slightly.
2. Estimated Delivery Transit Times
Once your order has been packaged and handed over to our shipping carriers, estimated transit times are as follows:
| Destination Region | Estimated Transit Time | Carrier Services |
|---|---|---|
| United States (Domestic) | 3 – 7 Business Days | USPS / UPS Ground |
| Caribbean Destinations | 7 – 14 Business Days | International Express / Postal Services |
| Other International Destinations | 10 – 21 Business Days | Global Carrier Partners |
*Please note that delivery timeframes are carrier estimates and are not guaranteed dates. Weather events, carrier facility delays, high holiday volumes, or customs inspections may impact transit times.
3. Shipping Rates & Calculations
Shipping fees are calculated transparently during checkout based on the package weight, dimensions, destination address, and selected shipping tier. Any applicable shipping costs will be clearly presented for your review before you submit payment.
4. Local Order Pickup
Local order pickup may be available by advance appointment at designated pickup locations. If local pickup is selected, you will receive an email confirmation as soon as your package is prepared, accompanied by exact location details and pickup hours. Please await this confirmation before visiting.
5. Order Tracking & Notifications
As soon as your shipping label is generated, an automated shipping confirmation email containing your tracking number and carrier link will be sent to the email address on file. Please allow up to 24 to 48 hours for tracking milestones to register within the carrier system.
6. International Shipping, Customs & Duties
We proudly ship to selected international and Caribbean destinations. International customers are advised to take note of the following:
- Import Regulations: Customers are responsible for verifying that botanical and herbal dietary products may legally be imported into their destination country.
- Customs Fees & Taxes: Customs duties, import taxes, Value Added Taxes (VAT), and carrier brokerage fees are determined by the destination government and are the sole responsibility of the recipient.
- Customs Holds: GerriTout is not responsible for packages delayed, held, or seized by local customs authorities due to regulatory restrictions.
7. Address Accuracy & Deliveries
Customers are responsible for providing complete, accurate, and deliverable shipping addresses, including apartment, suite, or unit numbers. If you notice an error in your address, please contact us immediately.
Once a package has entered transit, we cannot modify the address. Any additional shipping charges incurred due to incorrect or incomplete recipient addresses will be the customer’s responsibility.
8. Damaged, Lost or Missing Shipments
Please inspect your shipment immediately upon arrival. If an item arrives damaged or compromised:
- Contact GerriTout within 48 hours of package delivery;
- Provide your full name and order number;
- Attach clear, well-lit photos of the damaged product, the packaging box, and the shipping label.
Please retain the damaged product and original packaging until your claim is evaluated. Approved damage claims qualify for an expedited replacement, store credit, or refund.
If your package is marked as delivered but cannot be located, please check with household members and neighbors, verify your property surroundings, and contact the carrier directly before reaching out to our support team.
9. Unclaimed or Returned Shipments
If a package is returned to GerriTout because it was refused, unclaimed, or improperly addressed by the customer, the customer may be responsible for re-shipment postage. Original shipping fees are non-refundable unless the return was caused by an error on our part.
10. Contact Shipping Support
If you have any questions regarding your shipment, delivery status, or tracking details, our customer care team is ready to assist:
Visit our Contact Us page or email us with your order number at support@gerritout.com.
