Thank you for shopping with GerriTout. We are dedicated to providing the highest quality botanical wellness formulas. Please review our Returns & Refunds Policy below prior to requesting a return or refund.
14-Day Return Window:
Eligible products may be returned within 14 calendar days from the documented date of carrier delivery, provided all return conditions are met.
1. Return Eligibility & Conditions
Because GerriTout specializes in botanical extracts, consumable supplements, and personal care formulations, strict health and safety standards apply. To qualify for a return:
- The product must be completely unopened, unused, and in its pristine original condition;
- All original tamper-evident safety seals, shrink wraps, caps, and packaging must remain completely intact and unbroken;
- You must provide the original order number or proof of purchase;
- The return must receive formal written approval (RMA) from GerriTout customer care prior to being shipped back.
2. Non-Returnable & Non-Refundable Items
For health, safety, and hygiene standards, we strictly cannot accept returns or issue refunds for:
- Any product that has been opened, unsealed, sampled, used, or altered;
- Products with damaged, broken, or missing manufacturer safety seals;
- Clearance, final-sale, or special promotional items;
- Digital products or Gift Cards;
- Products returned without prior written authorization from GerriTout;
- Items damaged due to improper customer handling, storage under extreme temperatures, or post-delivery accidents;
- Products purchased through third-party retailers or unauthorized sellers.
3. Step-by-Step Return Process
To request an authorized return, please follow these steps:
- Submit Request: Contact GerriTout within 14 days of delivery via our Contact Us page or by emailing support@gerritout.com with your order number, the item name, and reason for return.
- Receive Authorization: If eligible, our team will provide you with Return Instructions and the designated return mailing address.
- Package Securely: Pack the unopened items carefully in sturdy packaging to prevent transit damage. Include your order slip inside the package.
- Ship & Track: Mail the package using a reputable carrier with tracking services. Customers are responsible for return shipping costs unless the return is due to an error on our part.
4. Inspection and Refund Processing
Once your returned package is received at our facility, our quality control team will inspect the item to verify that all factory seals remain unbroken. You will receive an email notification regarding the approval or rejection of your return.
| Resolution | Processing Time | Details |
|---|---|---|
| Approved Refund | 5 – 10 Business Days | Credited back to your original payment method (bank processing times vary). |
| Store Credit | 1 – 2 Business Days | Immediate digital credit issued to your account for future wellness orders. |
| Replacements | 2 – 3 Business Days | Dispatched promptly if replacing an approved damaged or defective item. |
*Original shipping charges are non-refundable except in cases where GerriTout sent an incorrect or defective item.
5. Damaged, Defective or Incorrect Items
If you receive an item that arrived damaged in transit or differs from what you ordered, please notify us within 48 hours of delivery. Please include clear photos of the damaged product and outer packaging. Once reviewed and verified, we will arrange a complimentary replacement or full refund at no additional cost to you.
6. Order Cancellations
If you wish to cancel an order, please reach out immediately. Orders can only be canceled prior to fulfillment and dispatch. Once a tracking number has been generated or the order has shipped, it cannot be canceled and must follow our standard return procedure.
7. Contact Customer Care
For any questions or return authorizations, please contact our support team:
- Online Form: www.gerritout.com/contact/
- Email: support@gerritout.com
- Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
